Customer Support Specialist
17th Avenue is currently seeking a part-time remote Customer Support Specialist. As a Customer Support Specialist, you would provide 17th Avenue clients with friendly, top-notch technical support for their WordPress-based websites and blogs via our Help Scout support system.
- Communicating with customers, directing them to applicable tutorials, and providing technical support in a clear, friendly, and timely manner
- Be a helpful point of contact for clients while they install and set up their 17th Avenue WordPress theme
- Respond to inquiries and questions from potential/pre-sale customers
- Live chat with customers during working hours
- Light administrative tasks as needed