Custom Design

General Questions

+ Do you have a wait list?

Yes we do. We are typically booked 1-2 months out. Click here to view our design queue.

+ What's your design turnaround time?

It varies for each project, but generally custom blog designs take anywhere from 3-6 weeks depending on the project scope. Logo designs typically take 3 weeks.

+ Do you offer payment plans?

For projects costing $1000 or less, 50% of the cost is due at the time of booking and the final 50% is due before we install the design on your site. For projects over $1000, payment is due in four 25% intervals.

+ How does payment work?

For custom designs, we will send you an invoice through PayPal on your payment due date(s). From there, you’ll be able to easily submit payment (you do not need to have a PayPal account).

+ Can you rush my design?

Yes, we offer to rush your design for a fee. Rush projects are always completed during overtime hours (so as not to interfere with current client projects). The rush fee is 40% of the total cost of your design. Please contact us for further information.

+ Does 17th Ave have a contract?

Yes we do! In an effort to proctect you (and us), each custom client is sent a contract tailored to his or her project to read, agree to, and sign before any work begins.

+ What if I don't like the design?

We’ll start by saying that this has never happened. However, if it does, we will work with you until you are completely thrilled. We want you to LOVE your design!

Blog Design

+ What platforms do you design for?

Currently offer custom blog design for Blogger and self-hosted WordPress.org. We do not work with Squarespace, Tumblr, Shopify, Weebly, or Wix.

+ Are you available to customize my current blog design?

At this time, 17th Avenue only offers full custom designs – not edits to an existing design.

+ Do you do development?

We are accepting development projects for Blogger, but not WordPress at this time. Please contact us for more information about our Blogger development availability.

Branding + Logo Design

+ What files are included with my logo?

Scalable EPS, PNG, PDF, JPG files types, along with a watermark and detailed branding guide.

+ Are the fonts included?

No, font files are unfortunately not transferable. After we’ve wrapped up your project, we will provide a branding guide that links to the fonts used to create your design.

+ Will I own the rights to my logo?

Of course! Your logo is all yours. Print it, recolor it, make loads of money with it – you have free reign! We’ll even provide a copyright transfer notice at the completion of your logo project to make it official.

The Shop

General Questions

+ How does buying a template work?

We have a page just for you! Click here to hop over to our “How it Works” page.

+ Are fonts included in your themes?

No, font files are not transferable, but we always provide links to the fonts used in our designs so you can download them onto your system for easy use.

+ What payment methods are accepted?

We accept credit card (directly on the site, via Stripe) or PayPal.

+ Can I upload my own logo?

Absolutely! It’s very easy to upload your logo into any of our themes.

+ Do you offer theme support?

Yes ma’am! If you’re having trouble with one of our products, first browse our tutorials. If you can’t find the answer you’re looking for, submit a support ticket on the same page and we’ll respond promptly. Please refrain from using our contact form for support purposes – you will just receive a link to submit a support ticket. :)

+ What is your refund policy?

Due to the nature of 17th Avenue products (non-tangible digital goods), it is not possible to “return” the product and ensure that the product is no longer used. Therefore we do not offer refunds after a purchase has been made, as a safeguard to prevent unauthorized use of our themes and designs.

+ I don't have Photoshop. Can I use your templates?

Yes! All of our templates include a blank PNG header image that can be edited in any free program. If you prefer, we can insert your title for you. Just purchase this listing.

Blogger Templates

+ Can you install my Blogger template?

Definitely! Purchase this listing and we’ll get your blog all set up.

+ Can you customize my Blogger theme?

We offer loads of add-on options in our shop. From color changes to blog buttons to watermarks, our add-ons have you covered! If you’d like something you don’t see in our shop, feel free to contact us.

Wordpress Themes

+ Do your themes work on WordPress.com?

No. Our WordPress themes are for self-hosted WordPress only (WordPress.org). You need to have a domain, hosting, and WordPress software installed in order for our themes to work on your website. WordPress.com does not offer the ability for you to upload custsom themes.

+ Can you install my Wordpress theme?

Definitely! Just purchase this listing and we’ll take care of it.

+ Can you customize my Wordpress theme?

We offer loads of add-on options in our shop. From color changes to blog buttons to watermarks, our add-ons have you covered! If you’d like something you don’t see in our shop, feel free to contact us.