Limited Holiday Support: Please allow additional time for email responses between December 23rd and January 1st. Thanks so much and Happy Holidays from 17th Avenue!
✨ Psst… have you met our new AI chatbot, Ava? She knows our theme documentation inside + out and can help you find answers quickly. Pop over to the Support Center and click the chat icon (bottom right) to get started!
Support Center
Be sure to visit the 17th Avenue Support Center using the links on the left! You’ll find answers to all of our most commonly asked questions, detailed theme setup instructions, troubleshooting articles, and a large library of helpful tutorials. You can also type your question into the search box to quickly find what you’re looking for!
Still Need Help?
If you can’t find the answer you need in the Support Center, our support team is always here to help. Before submitting a support ticket, please be sure that your question pertains to installing & setting up your theme to look like the demo. Anything beyond what is shown in the demo (such as font changes, color changes, etc.) is not covered by support. For more information, view our Support Policy.
Support Hours
Support is available Monday through Friday, 10am to 5pm EST. We strive to respond to tickets within 24 hours (excluding weekends).
If your theme’s Block Collection is not loading in the Design Library after updating to Kadence Blocks 3.7.8.1: This is a known issue affecting third-party Block Collections. Please visit this article for more information and a quick fix: Kadence Block Collection Inaccessible After Kadence Blocks 3.7.8.1 Update