General
I’m lost! How does buying a theme work?
- Once you have a domain and hosting, choose a theme you love and purchase it.
- After placing your order, you will receive an email with a link to download your new theme.
- Unzip the file to access the theme files and instructions inside.
- Follow the included Installation Instructions and Theme Documentation to set up the theme on your site. If you need help, our support team is always happy to answer your questions.
- Launch your beautiful new website!
Are your themes compatible with WordPress.com?
NO. Even if you have an upgraded WordPress.com account, you cannot upload third-party themes to a WordPress.com site.
Our WordPress themes will only work on Wordpress.org, also known as self-hosted WordPress. You will need a domain, hosting, and WordPress software installed on your site before you can use our themes.
If you are currently using WordPress.com and would like to switch, click here.
What do I need in order to use a 17th Avenue theme?
To use a 17th Avenue WordPress theme, you will need three things:
- A domain name
- Hosting
- WordPress.org software installed on your domain
For a detailed guide on how to set up these three things, click here.
What happens after I make a purchase?
After you purchase a theme, you will receive an email containing a download link so you can access your theme.
If you purchased installation or add-on items, further information will be sent to you via email.
What platforms are your themes for?
Our primary focus is WordPress.org, but we do have a small number of Blogger templates available as well. We do not design for WordPress.com, Wix, Weebly, Shopify, or Squarespace.
Themes
Can you install and set up my theme for me?
Absolutely! Learn more about our installation packages here.
Can I use a theme on multiple websites?
Once you purchase a theme, it’s yours forever! You can use it on an unlimited number of websites for personal or client use.
Can I use my own logo?
Of course! Every theme comes with instructions that explains how to upload your own custom logo into the theme.
Can I use a website-style theme as just a blog?
For sure. Even though many of our WordPress theme demos are set up as a website, you can easily use any theme as a normal blog. You would simply need to remove all the “Home” widgets on your Widgets page, and then your blog posts will display on the front page!
Support
How/where do you provide support?
We offer support through our Support Center. In the Support Center you can find Theme Documentation, Troubleshooting, and lots of helpful WordPress Tutorials. If you get stuck somewhere, we’re always happy to help, just submit a support ticket.
What does support include?
Our support team is happy to help answer any questions pertaining to the installation and setup of your 17th Avenue theme. Any further customizations beyond what is shown in the demo (fonts, colors, layout changes, etc) is not covered under support.
Do you have tutorials available?
We do! View our growing library of WordPress tutorials here.
Sales
What is your refund policy?
Since our themes are digital and can’t be “returned,” we do not offer any refunds for our Wordpress or Blogger themes.
If you purchased product that is not instant download (such as installation or a bundle), you can request a refund so long as work has not yet been started.
What payment methods are accepted?
We accept PayPal and all major credit cards.
Is a theme purchase a one-time payment?
Yes, when you purchase a theme, it is a one-time payment. You will not be charged again.